Privacy Policy

Your Personal Information - General Data Protection Regulation (GDPR)

This tells you what personal information I hold and why, and what your rights are. Once you have read it, please complete and sign the declaration at the bottom.

Practitioner Name:  Helen McLeavy

Organisation name:  Wyming Brook Clinical Reflexology

Telephone No:  07848265443 

Email Address:  wymingbrookclinicalreflexology@gmail.com

Data Controller Contact Details: same as practitioner details

The Purpose of Processing Client Data

I hold and use client data to provide you with the best possible treatment options, support and advice. 

Lawful Basis for Holding and Using Client Information

The lawful basis under which I hold and use for information is my legitimate interests i.e. my requirement to retain the information to provide you with the most appropriate treatment options and advice.

As I hold special category data (i.e. health related information), the ‘Additional Condition’ under which I hold and use this information, is for me to fulfil my role as a health care practitioner bound under the Association of Reflexologists (AoR) Confidentiality as defined in the AoR Code of Practice and Ethics. 

The Information I Hold and What I Do With It

In order to give professional reflexology treatments, I will need to gather and keep potentially sensitive information about your health. I will only use this for informing reflexology treatments and any advice I give as a result of your treatment. 

The information to be held is:

• Your contact details
• Medical history and other health-related      information
• Treatment details and related notes 

I may contact you by email, phone or text in relation to:

• Appointment times 
• Reflexology information or      information related to your health 

I will NOT share your information with anyone else (unless I am required to do so for legal process) without explaining why it is necessary and getting your explicit consent.

I will keep your information for the following periods in line with the lawful basis listed: claims occurring insurance records to be kept for 7 years after last treatment and children’s records to be kept until the child is 25 or if 17 when treated, then 26.

Protecting Your Personal Data

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you. I will contact you using the contact preferences you have given me.

Your Rights

GDPR gives you the following rights:

• The right to be informed: to know how      your information will be held and used
• The right of access: to see your practitioner’s records      of your personal information, so you know what is held about you and can      verify it
• The right to rectification: to tell your practitioner to make      changes to your personal information if it is incorrect or incomplete
• The right to erasure: for you to request      your practitioner to      erase any information they hold about you
• The right to restrict processing of      personal data: you have the right to request limits on how your      practitioner uses your personal information
• The right to data portability: under      certain circumstances you can request a copy of personal information held      electronically so you can reuse it in other systems 
• The right to object: to be able to tell      your practitioner you      don’t want them to use certain parts of your information, or only to use      it for certain purposes
• Rights in relation to automated      decision-making and profiling
• The right to lodge a complaint with the      information commissioner’s office: if you feel your details are not      correct, if they are not being used in a way that you have given      permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of these rights, please use the contact details given above. If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at www.ico.org.uk

If you have any concerns about our use of your personal information, you can make a complaint to me using the contact details above.

You can also complain to the ICO if you are unhappy with how I have used your data. 

The ICO’s address: 

Information Commissioner’s Office 

Wycliffe House 

Water Lane, Wilmslow 

Cheshire 

SK9 5AF 

Helpline number: 0303 123 1113 

ICO website: https://www.ico.org.uk 

Practitioner’s Rights

Your practitioner has to keep the records of your treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed.

Your therapist practitioner can move records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.